Making a Complaint on Behalf of Someone Else

It is possible to make a complaint about the care provided to another person, such as a family member or loved one. In order to protect privacy, CLPNNS needs to know that you have appropriate permission* to make the complaint.

The table below shows which individual(s) need to give permission for the complaint:

In order for you to make a complaint about the care provided to… You must be given permission by (or you must be)…
Adult who has the capacity to consent The adult who received care
Adult who does not have the capacity to consent The legally authorized representative of the adult who received care
Deceased person The Executor or Administrator of the deceased person’s estate
Child under the age of 18 Depending on the circumstances, permission may be required from all parents/guardians, and/or the child

CLPNNS requires that the permission be confirmed in writing by signing a CLPNNS consent form. Where permission is required from someone other than the person who received the care (such as the legally authorized representative or Executor), CLPNNS also requires supporting documentation establishing that person’s authority to give permission.

For additional information or a copy of the required consent form, please contact the Professional Conduct Department at 902-491-9744 extension 1227.

* If you are an employer making a complaint regarding the conduct of an LPN in the course of their employment or an LPN making a complaint regarding the conduct of an LPN related to your work, these requirements do not apply.